The Conflict Ladder - in English

A guide in English in how to prevent and manage conflicts.

This leaflet will provide retail employees with insight into conflicts and conflict management, so they can improve their ability to handle customer conflicts. The central point is how to manage conflicts at an early stage, so that they don’t escalate and become hard to resolve, and how to manage conflicts where a customer might be angry from the outset. The leaflet can be used by management, employees, and members of the Health and Safety Organisation.

Hent materialet

Fakta om materialet

Emne: Konflikter

Målgruppe: Ledere og ansatte

Sidetal: 24

Udgiver: BFA Handel

Udgivelsesår: 2020