Violence and robbery

A robbery is when someone steals or demands money or similar, using violence or threat of violence. For the shop worker, this can be a very upsetting experience, potentially with major psychological consequences. It is a violent experience that can have major psychological consequences.

When is it robbery?

Fortunately, robberies rarely happen - but it is important to know when it is an actual robbery and what to do if it happens.

During and after a robbery

In situations where you are threatened to hand over money from a back room and possibly locked up or tied up, you still have to do as the robber says and keep calm. Fortunately, this happens very rarely.

Be prepared for robbery

You should know how best to protect yourself and your colleagues in the event of a robbery. If you’re prepared and know how to deal with the situation, you’ll have increased your own safety and psychological resilience.

Your tasks as a manager

As a manager, you have two tasks in particular in connection with robbery in the store: To ensure good prevention and to ensure good handling and follow-up if a robbery occurs.

The work of the health and safety group

BFA Handel has prepared guidelines on robberies at grocery shops which include detailed advice on robbery prevention and how to handle a robbery. The guidelines include checklists, proposals for procedures, forms, etc., on which you can base your work.