The retail sector has remained open during the corona pandemic, and that puts a lot of pressure on both management and employees, who need to navigate the rules and regulations. The many regulations, such as the need to wear a mask, to use hand sanitizer and to maintain social distancing in stores can, in the worst-case scenario, lead to conflicts with customers.
Talk to each other about how you prevent conflicts with customers and plan for what you need to do if conflicts do happen as a result of the corona restrictions.
If your store has a Health and Safety Organisation, it has to be involved in this work.
A conflict is a disagreement where one or more of the people in the situation become emotionally involved, for example by getting angry, annoyed or upset.